Frequently Asked Questions

About member registration

I forgot Q, email address, password

A、・If you forget your email address
    Please inquire from the inquiry page.
     ・I forget my password
From "Forgotten your password? Here ", we entered it at the time of registration
Please enter your e-mail address and phone number and reset your password.



Q、I do not receive my password change email

A、Mail reception may be blocked depending on the settings of your terminal and mail.
     Also, it may be sorted into spam folder so please check the reception setting.

    ・About order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "Junk mail folder".
    Please check the settings of your mail service.
    For details of the setting method, please check with the provider and other e-mail service provider.

    ・Regarding order from mobile phone
    The setting of the cellular phone being used is "Do not receive mail from PC", "Receive only mail from specified destination"
    Reception limit may be applied.『@braba.jp』Please change the setting so that you can receive mail from.



Q、Register / change / delete member information

A、・Change of member information and deletion of registration can be set within My page.
       ※If you are logged in, you can modify the information from the link below.
   ・To change your membership registration please click here .
     ・To delete (unsubscribe) member information, please click here .



Q、When registering members again

A、If you registered as a member in the past, you can not transfer the information, such as point migration, when registering again using a different address.
   Please acknowledge it and proceed to member registration again.

Shopping

Q、I would like to purchase multiple items together

A、If you place an order within the same shop, you can put more than one item in the shopping cart and collectively pay it.
   However, in the case of shopping at different shops (products of A shop, items of B shop etc), we can not pay collectively.



Q、I want to check past orders

A、Brand bargain members only, you can check past orders . We can not display the past order history of guest members, so please be sure to refrain from the order ID issued at the time of order completion.



Q、I do not receive confirmation e-mail after ordering

A、Mail reception may be blocked depending on the settings of your terminal and mail.
   Also, it may be sorted into spam folder so please check the reception setting.


    ・About order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "Junk mail folder".
    Please check the settings of your mail service.     For details of the setting method, please check with the provider and other e-mail service provider.


    ・Regarding order from mobile phone
    The setting of the cellular phone being used is "Do not receive mail from PC", "Receive only mail from specified destination"
    Reception limit may be applied.『@braba.jp』Please change the setting so that you can receive mail from.



Q、About return

A、・In Japan, it will be in accordance with the rules for each shop.
   ・In the case of overseas, returns are not accepted basically. Please acknowledge it beforehand.
   ・If a defective product or a product different from the order arrives, please contact us from the inquiry within 7 days.
     ・Brand Bargain will reconfirm all returned goods first. Returned items will not be accepted if we decide not to comply with these required items.
     In the case of new goods, it may be possible to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged.
     When shipping costs occur, we will refund shipping fee.



Q、About cancellation

A、In Japan, it will be in accordance with the rules for each shop.
   In the case of overseas, contents you ordered can not be canceled. Please note in advance.



Q、About payment method

A、For domestic shopping at the mall, you can choose the payment method with credit card payment, bank transfer, cash on delivery.
   In overseas, you can choose payment method with credit settlement, bank transfer.



Q、I want to send it as a present

A、In the wrapping service compatible store, you can choose the type of wrapping etc., specify the destination and send it.
   Also, if you can not choose according to the store, there are items outside the wrapping target.
     For details, please contact each store.



Q、Canceled unilaterally because of "out of stock"

A、In the brand Bargain, inventory management is done individually for each shop.
   There are cases in which delivery of goods is difficult due to reasons such as no stock at the shop. Please note.

About points

A、Please see HELP page , about point.