Frequently Asked Questions

About member registration

Q, I forgot my e-mail address and password

A、・If you forgot your email address
    
     ・If you forget your password
From "Forgot your password? Here ", we entered it at the time of registration
Please enter your e-mail address and phone number and reset your password.



Q、I can not receive a password change email

A、Mail reception may be blocked due to your device or mail settings.
     In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.

    ・About ordering from a PC
    Depending on the e-mail service being used, the setting may be such that incoming e-mail is automatically moved to the "unwanted e-mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated destination", etc.
    There may be reception restrictions.『@braba.jp』Please change your settings so that you can receive emails from.



Q、Registration / change / deletion of member information

A、・Change of member information, deletion of registration can be set in My Page.
       ※If you are logged in, you can correct the information from the link below.
   ・To change your membership registration, please click here .
     ・To delete (unsubscribe) member information, please click HELP page , about point.



Q、In the case of performing member registration again

A、If you have been registered as a member in the past and re-register using another address, you can not transfer information, such as transferring points.
   After accepting, please proceed to the member registration again.

Shopping

Q、I want to buy multiple products together

A、If you place an order within the same shop, you can place multiple items in your shopping basket and pay them together.
   However, if you are shopping in different shops (A shop products and B shop products, etc.), you can not pay in bulk.



Q、I want to check past orders

A、Brand bargain members only, you can HELP page , about point.



Q、I do not receive a confirmation email after ordering

A、Mail reception may be blocked due to your device or mail settings.
   In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.


    ・About ordering from a PC
    Depending on the e-mail service being used, the setting may be such that incoming e-mail is automatically moved to the "unwanted e-mail folder".
    Please check your email service settings.     Please check with your email service provider for details on how to set up.


    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated destination", etc.
    There may be reception restrictions.『@braba.jp』Please change your settings so that you can receive emails from.



Q、About returned goods

A、・In Japan, it will follow the rules of each shop.
   ・In the case of overseas, basically no return is accepted. Please acknowledge it beforehand.
   ・If you receive a defective product or a product that is different from the order, please contact us within 7 days.
     ・All returns are first reconfirmed by the brand Bargain. If you decide not to comply with this requirement, your return will not be accepted.
     If it is a new product, it may be possible to replace it with the same model or design, but it can not be replaced because it is a single point of second-hand products.
     If shipping costs occur, we will refund the shipping cost.



Q、About cancellation

A、In Japan, it will follow the rules of each shop.
   In the case of overseas, you can not cancel the contents you ordered once. Please accept in advance.



Q、About payment method

A、In Japan, you can choose the payment method by credit card, bank transfer, cash on delivery for shopping at our mall.
   Overseas, you can choose the payment method by credit card payment or bank transfer.



Q、I want to send it as a present

A、In stores that support wrapping services, you can select the type of wrapping, etc., and specify the destination and send it.
   Also, if you can not choose by the store, there is also a product that is not eligible for wrapping.
     Specifically, please contact each store.



Q、Unilaterally canceled because of "out of stock"

A、In the brand Bargain, inventory management is done individually for each shop.
   There are times when delivery of the product is difficult due to reasons such as lack of stock in the shop. Please note.

About points

A、Please see HELP page , about point.