Frequently Asked Questions

About member registration

Q, I forgot my e-mail address and password

A、・If you forgot your email address
    Inquiry pagePlease contact us.
     ・If you forgot your password
"If you forgot your passwordHereFrom ", when you registered
Please enter your email address and phone number and reset your password.



Q、I can not receive a password change email

A、Mail reception may be blocked due to your device or mail settings.
     In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.

    ・About ordering from PC
    Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions.『@braba.jp』Please change your settings so that you can receive emails from.



Q、Registration / change / deletion of member information

A、・Change of member information, deletion of registration can be set in My Page.
       ※If you are logged in, you can correct the information from the link below.
   ・Change of member registrationHerePlease click on the.
     ・Deletion of member information (withdrawal)HerePlease click on the.



Q、In the case of performing member registration again

A、If you have been registered as a member in the past and register again using another address, you can not transfer information, such as transferring points.
   After accepting, please proceed to the member registration again.

Shopping

Q、I want to buy multiple products together

A、If you place an order within the same shop, you can place multiple items in your shopping basket and pay them together.
   However, if you are shopping in different shops (such as A shop products and B shop products), you can not pay in bulk.



Q、I want to check past orders

A、For brand bargain members onlyConfirm past orderscan. As you can not refer to the past order history of the guest member, please be sure to refrain from the order ID issued when the order is completed.



Q、I do not receive a confirmation email after ordering

A、Mail reception may be blocked due to your device or mail settings.
   In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.


    ・About ordering from PC
    Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.     Please check with your email service provider for details on how to set up.


    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions.『@braba.jp』Please change your settings so that you can receive emails from.



Q、About returned goods

A、・In Japan, it will follow the rules of each shop.
   ・In the case of overseas, basically no return is accepted. Please acknowledge it beforehand.
   ・If you receive a defective product or a product different from the order, please contact us within 7 days.
     ・All returns will be reconfirmed by the brand Bargain. If you decide not to comply with this required item, your return will not be accepted.
     In the case of new goods, it may be exchanged for the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged.
     If shipping costs occur, we will refund the shipping cost.



Q、About cancellation

A、In Japan, it will follow the rules of each shop.
   In the case of overseas, you can not cancel the contents you ordered once. Please accept in advance.



Q、About payment method

A、In Japan, you can choose credit card payment, bank transfer, cash on delivery payment method for shopping at this mall.
   Overseas, you can choose the payment method by credit card payment or bank transfer.



Q、I want to send it as a present

A、In the wrapping service compatible store, you can choose the type of wrapping etc., specify the destination and send it.
   In addition, if you can not choose by the store, there is also a product that is not eligible for wrapping.
     Specifically, please refer to each store.



Q、Unilaterally canceled because of "out of stock"

A、In the brand Bargain, inventory management is done individually for each shop.
   There are times when delivery of the product is difficult due to reasons such as lack of stock in the shop. Please note.

About point

A、HELP page, Please see the point.